RETURN/REFUND POLICY
If you are not 100% satisfied with our goods for any reason then return them to us within 30 days of receipt of product for a complete refund for the goods.
If any products are faulty, incorrect or damaged in transit to you, you must first contact our support team at info@annierose.com. We will not reimburse the cost of shipping items back to us unless we have instructed you to do this.
We reserve the right to replace at our cost, or refund the cost of the damaged or faulty goods.
If you feel you wish to return the goods for any other reason for a refund with return postage paid by you please return to Annie Rose Ltd.
PRIVACY POLICY
At Annie Rose Ltd we believe in the right to privacy. This means we won’t sell or exchange names or any other information about our customers with other companies or organisations.
In order to improve our customer service we do keep track of customer details and purchasing histories and may at times use them to offer you special deals or to keep you up to date with our latest products and service. If for any reason you would like to be removed from our mailing list please contact us at: info@annierose.com
SECURE SHOPPING
Security is an issue when shopping over the internet. Our website uses the industry standard security protocol Secure Sockets Layer (SSL) technology to protect your credit card details. This means that your credit card number is encrypted before being sent over the internet.
In order for the SSL security to work you must use an SSL enabled browser. Most browsers support SSL but if you can’t see the page where you are asked for your credit card details then you will need to upgrade your browser.
If you would like to upgrade your browser they are available to download free from:
DELIVERY INFORMATION
We update the site each working day so as to only display products that have stock available, however at times a product may become unavailable between updates. In such cases you will be contacted and informed about this, giving you the opportunity to wait for more stock, cancel the item/order or order another item.
We will make every effort to ship the goods once payment has been received within the following working day. The delivery times given are approximate and delays can sometimes occur. You will receive an email as soon as your order is despatched.
You will gain legal ownership of the products you have ordered when the products have been delivered to you.
Changes and updates/improvements to products may occur without notice.
- New Zealand Delivery: All orders within New Zealand are sent by courier; allow 2-3 working days for delivery.
- International Delivery: Delivery to addresses outside New Zealand is by international airmail post; allow approximately 10 days for delivery.
- Customs Duty and Sales Tax: All our products are tax and duty free. However you may have to pay tax within your own country.
If the item’s value is more than US$2,000 it may be held at the mail facility until you can arrange for a formal customs clearance entry.
As a general rule goods shipped by courier are more likely to incur tax, vat etc.
The importer is ultimately responsible for paying any duty owed on an import. We can not tell you if you will pay tax as this is not up to us but the destination country customs department.
All products delivered within New Zealand will incur New Zealand GST.
CURRENCY SELECTION
The base currency for all products is NZD (New Zealand dollars) and all other currencies are calculated from this base value.
The following currencies are available to view in the shop.
- NZD = New Zealand Dollars
- AUD = Australian Dollars
- USD = United States Dollars
Click on the currency to return to shop with new currency setting.
The country’s currency will be used also to quote basic shipping expenses shown when viewing your cart.
Annie Rose Ltd has used its best commercial efforts to obtain the most accurate and timely information available pertaining to currency rates, all of which are complex and subject to rapid change. Currencies are updated frequently from www.xe.com
Accordingly, we do not guarantee the accuracy, timeliness, reliability or completeness of any of the currencies contained on, downloaded or accessed from this website. The base currency is New Zealand dollars and other currencies are calculated from this base value.
opening hours
Monday-Friday 10am - 5pm
Saturday 10am - 3pm
closed public holidays.
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studio address
Annie Rose
187 Reyburn House Lane
Whangarei
New Zealand
TEL: +64 9 4300 817
FAX: FAX: +64 9 4303 817303 817
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